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Please use the following table to determine priority:
Priority
Response Time
Low
No required timeframe
Normal
Resolution needed by next few days
High
Resolution needed by end of day
Urgent
Resolution needed as soon as possible
Subject
Message
Please include any information that will help us resolve the ticket faster.
Your email address
Your name
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Priority
Low
Normal
High
Urgent
Please review SLAs in table above to determine priority
First and Last Name
Effective Date
Team
Accounting
Dev Contractor - MO Survey
Dev Contractor - PMA
Dev Team - Denver / Jacksonville
eAccountable
MarketOnce - CX
MarketOnce - Leadership Advisory
MarketOnce - Other (HR, Legal, Contractor)
MOH Leadership
Nielsen Services (Pinecone Panel)
PE / Finance
Pregnancy & Newborn (PNMag)
ROI - Communities - Panels
ROI - Corporate
ROI - MBB Bain
ROI - MBB BCG
ROI - MBB McKinsey
ROI - Non-MBB LEK+
ROI - Non-MBB PwC+
ROI - Research Services - Smedium
ROI - Research Services - Large
ROI - Shared Services - Programming
ROI - Shared Services - Qual
ROI Rocket - Other
Primary Email Address
Retain OneDrive Files
Yes
No
Retain Historical Mail
Yes
No
What should happen to incoming mail?
Alias to a manager (most common)
Forward to a group of people
Forward to one person
N/A
Who should receive new incoming mail?
Use N/A if none.
Create Shipping Label for Equipment Return
Yes
No
Full Address
Optional
Enter a full mailing address if the user cannot return equipment in person. Otherwise, leave blank.
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